Uniglobe Travel Center (UTC) is our host agency division that supports 500+ independent contractor agents.  This position is a leader of the team that supports those agents on a day-to-day basis. 

Responsibilities

• Work with and oversee UTC Support - including technology and operational tools to perform daily tasks as needed, as well as, implementing policies, procedures, processes and strategies. 
• Maintain communication with accounting and other departments to ensure proper workflow.
• Adhere to company and industry best practices to ensure team members are in compliance and demonstrate these practices when servicing/supporting travel advisors. 
• Continuously update agent portal to enhance efficiency for both support team and UTC travel advisors.
• Send out relevant correspondence to UTC travel advisors.
• Provide IC’s assistance with PNR (Passenger Name Record), Quality Control (QC), ticketing, and technical issues.
• Handle escalated calls from travel advisors and their clients.
• Manage processing of preferred airline waivers and favors.
• Work with AVP and VP to create and implement new revenue streams.

Required Skills & Qualifications

• Must have current proven working knowledge of technology tools: GDS systems, Amadeus and or Sabre, as well as Tres back-office accounting system, Clientbase, and Microsoft Office. 
• Must have management experience
• Ability to manage PNR’s, Queues and preform Voids, refunds and exchanges in Amadeus and or Sabre.
• Strong and proven organizational, communication, multi-tasking, and leadership skills.
• Superior knowledge of multiple operational functions and principles, including budgeting, customer service, production, and employee management. 
• Proven ability to plan and manage operational processes for maximum efficiency and productivity.
• Ability to streamline and implement processes and procedures. 
• Strong knowledge of travel industry standards, practices, regulations, and legal guidelines. 

Compensation/Terms:

• Full Time – Salaried $67K- 75K DOE
• Insurance/401K
• Some weekends and evenings will be required
• Reports to AVP, Operations